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International Orders

To our international customers,

 

We listened to your feedback and we heard you! 

We've been working hard to find the right partner to improve our international shipping costs around the world. Many of you have reached out to us about your concerns regarding knowing duty rates up front, as well as lowering the overall cost to ship worldwide.

We are happy to announce that we've improved our international shipping services to be able to meet this need. All international clients, You can now expect to see up to a 50% lower rate than previous. Now at checkout, once you enter your shipping information, you'll be able to see the full cost including your duties to be paid, unless the country you are located in has different tariff rules, in which case you may be required to still pay duties later to receive your package - the difference now is, we provide you with an estimation so you at least can know what to expect!

Duty rates will still vary from country to country, but we hope this is a positive step towards a bigger picture for us at Murukali, which is to be able to continue to improve and increase access to customers all over the world. 

Returns and exchange policies for international customers

N.B We ship Worldwide Except Goods like perishables, Products related to medical and Alcoholic Drinks

* Individual Customers or Businesses  can buy on  murukali.com

* We currently utilize DHL shipping services for international orders. 

* As you are using DHL's services, you are agreeing that the DHL Terms and Conditions shall apply.

* Please note that all customs and duties will be paid by the customer.

* Cash on delivery is not acceptable for international orders, you must pay before for you order to be considered.

* Every shipment will have varying customs and duties per country, as well as per weight and shipment size. We do not have exposure to those fees, nor are we responsible for setting those fees. 

* All shipping rates generated are real-time rates provided by DHL based on location and zone.*

* We apologize but we cannot accept returns and exchanges from international purchases at this time.*

FAQ

Q: Can I change or cancel my order after it has been placed and Paid?

Possibly! Please contact us at info@murukali.com or just call/WhatsApp +250788525816 and we will do our best to help you with your order.

Q:What is considered an international order?

International Order is the term used to describe an order to be delivered to an address outside of Rwanda. 

Q: Can I Track my shipment?

Yes, Your can. we will send the tracking number via email and If you have any questions, simply contact us for an update

Q: How do I know if my order has been shipped?

Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order.

Q: What payment options do you accept?

We accept Mastercard, Visa, American Express and MTN Mobile Money. and you will be able to send the payment at the checkout through online payment systems.

For more questions, please don't hesitate to email us, we'd be happy to answer and share our transparency with you! info@murukali.com or Call/WhatsApp +250788525816

 

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