To our international customers,
We are happy to announce that we've improved our international shipping services to be able to meet your needs. All international clients, You can now expect to see up to a 50% lower rate than previous. Now at checkout, once you enter your shipping information, you'll be able to see the full cost including your duties to be paid, unless the country you are located in has different tariff rules, in which case you may be required to still pay duties later to receive your package - the difference now is, we provide you with an estimation so you at least can know what to expect!
Duty rates will still vary from country to country, but we hope this is a positive step towards a bigger picture for us at Murukali, which is to be able to continue to improve and increase access to customers all over the world.
Returns and exchange policies for international customers
N.B We ship Worldwide Except Goods like perishables, Products related to medical, Spray and Alcoholic Drinks
* Individual Customers or Businesses can buy on murukali.com
* We currently utilize DHL shipping services for international orders.
* As you are using DHL's services, you are agreeing that the DHL Terms and Conditions shall apply.
* Please note that all customs and duties will be paid by the customer.
* Cash on delivery is not acceptable for international orders, you must pay before for you order to be considered.
* Every shipment will have varying customs and duties per country, as well as per weight and shipment size. We do not have exposure to those fees, nor are we responsible for setting those fees.
* All shipping rates generated are real-time rates provided by DHL based on location and zone.*
* We apologize but we cannot accept returns and exchanges from international purchases at this time.*
NOTICE:
Please note that not all items are available for delivery to your location. The shipping cost will be calculated at checkout. If you are ordering from outside Rwanda, we recommend avoiding items that may not be available in your region, such as perishables (e.g., vegetables or fruits) and non-packaged items (like local flour), as these may not meet FDA standards. Additionally, items in spray bottles are restricted on airplanes, and alcoholic drinks cannot be shipped internationally.
We encourage you to support locally made products, and rest assured that we are in direct contact with factories to arrange the quantity you need for your order.
FAQ
Q: Can I change or cancel my order after it has been placed and Paid?
Possibly! Please contact us at info@murukali.com or just call/WhatsApp +250788525816 and we will do our best to help you with your order.
Q:What is considered an international order?
International Order is the term used to describe an order to be delivered to an address outside of Rwanda.
Q: Can I Track my shipment?
Yes, Your can. we will send the tracking number via email and If you have any questions, simply contact us for an update.
Q: How do I know if my order has been shipped?
Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order.
Q: What payment options do you accept?
We accept Mastercard, Visa, American Express and MTN Mobile Money. and you will be able to send the payment at the checkout through online payment systems.
For more questions, please don't hesitate to email us, we'd be happy to answer and share our transparency with you! info@murukali.com or Call/WhatsApp +250788525816
Please Read More about Smooth ordering experience
Click Below to see products that can be shipped to your location
Products Available on international Products
Note: If you need a specific item and the shipping system won't let you place an order, please reach out to us at Murukali. We're here to assist you!
