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Frequently Asked Questions

Q: What is murukali.com?
A: Murukali.com is a premier online platform based in Rwanda. We aim to connect Rwanda Business with online buyers localy and internationally.


Q: What kind of products can be bought and sold on murukali.com?
A: Murukali.com specializes in the sale of basic needs such as Groceries, Office stationey, Electronics, Costmetics and Gift items.

Q: How do I buy products on murukali.com?
A: Placing an order is easy!

Simply browse our website or Download Murukali App, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: How do I sell products on murukali.com?
A: Sign up as a request to join as seller, Send the payment of yearly membership of 50.000Frw(MOMO Code 007795) get access and start listing your products at Murukali.com, your products will be visible to potential buyers.

For more details Please talk to us.

Q: Is it safe to buy and sell products on murukali.com?

A: Yes, it is safe to buy and sell products on murukali.com. We use secure payment systems and have a team dedicated to verifying the authenticity of all products listed on our platform.

Q: How do I contact murukali.com customer service?
A: You can contact murukali.com customer service by emailing us at info@murukali.com or by calling +250 788 52 58 16

Q: What are the delivery options for products purchased on murukali.com?


A: Murukali.com offers both home delivery and pickup options for products purchased on our platform. For customers in upcountry locations, they would need to pick up the goods from a designated transport agency. For international orders, we work with DHL for shipping outside the country.

Q: How do I track my order on murukali.com?


A: Once your order has been processed, you will receive a tracking number that you can use to track your order on our website or through our mobile app. or You can simply watsapp us on +250788525816

Q: Can I cancel my order on murukali.com?
A: Yes, you can cancel your order on murukali.com before it has been processed for delivery. However, cancellation fees may apply depending on the circumstances.

Q: What are the delivery fees for products purchased on murukali.com?


A: Delivery fees for products purchased on murukali.com depend on the location. For customers outside the country, after the purchase, the customer needs to fill out the address to see the cost based on the size and weight of the product.

For clients based in Rwanda, there is a flat rate. The same day delivery fee is 1800 Frw, the next day delivery fee is 1600 Frw, and the upcountry delivery fee is 3000 Frw. All of this is calculated at the checkout.


Q: How long does delivery take for products purchased on murukali.com?
A: Delivery times for products purchased on murukali.com depend on the location of the buyer and the availability of the product. We aim to deliver products within 1-3 hour for clients based in Kigali and 1days for up country customers and Within 5 days outside of Rwanda 

Q: What payment methods are accepted on murukali.com?
A: Murukali.com accepts payment through mobile money, credit/debit cards, Cash On Delivery and bank transfers.

Q: Can I get a refund for products purchased on murukali.com?
A: Yes, you can get a refund for products purchased on murukali.com if the product is damaged or not as described. Refunds will be processed within 5 business days.

Q: Can I return products purchased on murukali.com?
A: Yes, you can return products purchased on murukali.com within 2 days of delivery if the product is damaged or not as described. Returns are subject to approval by our team.

Q: Is my personal information safe?

Absolutely. We take data security seriously and have robust measures in place to protect your personal information. Your data is safe with us.

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