Q: What is murukali.com?
A: Murukali.com is an online platform that connects the market with buyers all over the world. We aim to simplify the supply chain and create a more efficient and transparent market.
Q: What kind of products can be bought and sold on murukali.com?
A: Murukali.com specializes in the sale of agricultural products such as rice, beans, maize, and Vegetables, Households items, Office SWtationey, Electronics, Costmetics and Gift items.
Q: How do I buy products on murukali.com?
A: To buy products on murukali.com, simply create an account, browse through the available products, and make your purchase. Payment can be made online or Cash
Q: How do I sell products on murukali.com?
A: To sell products on murukali.com, create an account, Pay yearly membership of 50.000Frw(MOMO Code 007795) get access and start listing your products at Murukali.com, your products will be visible to potential buyers. For more details Please talk to us.
Q: Is it safe to buy and sell products on murukali.com?
A: Yes, it is safe to buy and sell products on murukali.com. We use secure payment systems and have a team dedicated to verifying the authenticity of all products listed on our platform.
Q: How do I contact murukali.com customer service?
A: You can contact murukali.com customer service by emailing us at info@murukali.com or by calling +250 788 52 58 16
Q: What are the delivery options for products purchased on murukali.com?
A: Murukali.com offers both home delivery and pickup options for products purchased on our platform.
Q: How do I track my order on murukali.com?
A: Once your order has been processed, you will receive a tracking number that you can use to track your order on our website or through our mobile app. or You can simply watsapp us on +250788525816
Q: Can I cancel my order on murukali.com?
A: Yes, you can cancel your order on murukali.com before it has been processed for delivery. However, cancellation fees may apply depending on the circumstances.
Q: What are the delivery fees for products purchased on murukali.com?
A: Delivery fees for products purchased on murukali.com depend on the location of the buyer and the size and weight of the product. Delivery fees will be calculated and displayed at the time of checkout.
And for the clients based in Rwanda there is a flat rate where, Same day delivery fee is 1600Frw, Next Day Delivery 1400Frw and Upcountry delivery is 2500Frw.
Q: How long does delivery take for products purchased on murukali.com?
A: Delivery times for products purchased on murukali.com depend on the location of the buyer and the availability of the product. We aim to deliver products within 1-3 hour for clients based in Kigali and between 1-2 days for up country customers and Within 7 days outside of Rwanda
Q: What payment methods are accepted on murukali.com?
A: Murukali.com accepts payment through mobile money, credit/debit cards, Cash On Delivery and bank transfers.
Q: Is it safe to make payments on murukali.com?
A: Yes, it is safe to make payments on murukali.com. We use secure payment systems and have a team dedicated to verifying the authenticity of all transactions.
Q: Can I get a refund for products purchased on murukali.com?
A: Yes, you can get a refund for products purchased on murukali.com if the product is damaged or not as described. Refunds will be processed within 5-7 business days.
Q: Can I return products purchased on murukali.com?
A: Yes, you can return products purchased on murukali.com within 2 days of delivery if the product is damaged or not as described. Returns are subject to approval by our team.
Q: Are there any additional fees or charges for using murukali.com?
A: No, there are no additional fees or charges for using murukali.com. However, delivery fees may apply.