Q: What is Murukali?
A: Murukali is a platform based in Rwanda, Africa. that connects customers with a wide range of products. We work with entrepreneurs and distributors to make products easily accessible for all. Our goal is to offer a smooth, efficient shopping experience with quick access to the items our customers need.
Q: Who are the entrepreneurs you work with?
A: At Murukali, we welcome all entrepreneurs who have products to sell. Whether you’re a producer or an importer, we seek mutually beneficial partnerships. We collaborate with distributors who store and sell these products to make sure customers can easily find what they need. This helps create an efficient supply chain and smooth shopping experience.
Q: Can I sell my products on Murukali?
A: Yes! Murukali is open to entrepreneurs who want to sell their products. We work with both producers and distributors to help bring your products to market. If you have a product, whether it’s locally produced or imported, Once your products are available on Rwanda market, we will make it easier for your customers to buy from you.
Q: How do I become a distributor for Murukali?
A: If you are a distributor with products ready for sale, you can partner with Murukali to offer them to our customer base. We work closely with distributors to ensure smooth logistics and ensure that products are easily accessible for customers. Contact us to learn more about how to get started!
Q: How does Murukali ensure fast delivery of products?
A: We prioritize quick and efficient delivery. By working with trusted distributors who store products, we ensure that customers can easily access what they need. Our partnerships allow us to streamline the ordering process and minimize delays, ensuring a fast and reliable delivery system.
Q: Can I find all the products I need on Murukali?
A: We are constantly expanding our product offerings. While we work with a diverse group of entrepreneurs and distributors, we encourage customers to check back regularly, as our inventory is always updated with new products. If you're looking for something specific, let us know, and we’ll work to source it for you.
Q: How do I contact Murukali for customer support?
A: You can reach out to our customer support team via email, phone, or our website’s contact form. We are happy to assist with any inquiries, product requests, or concerns you may have. Our goal is to ensure you have a positive and satisfying experience with Murukali.
Q: Are the products listed on Murukali authentic?
A: Yes, we ensure that all the products listed on Murukali are authentic. We work closely with trusted entrepreneurs and distributors to guarantee the quality of the items we offer. Our goal is to provide you with high-quality products you can rely on.
Q: What payment methods do you accept?
A: We accept various payment methods for your convenience, including credit/debit cards, online payment systems, and other local payment options like Mobile Money.
Q: Is there a return policy for products purchased on Murukali?
A: Yes, we offer a return policy. If you are not satisfied with your purchase, please contact us within 2days after receiving your order. We will provide further instructions for returns or exchanges, depending on the situation. For more information, please review our detailed return policy on the website.
Q: Can I cancel my order after it has been placed?
A: Orders can only be canceled within a short window of time after placing the order. If you wish to cancel, please contact us immediately, and we will do our best to assist you. Once the order has been processed or shipped, it cannot be canceled.
Q: Do you offer international shipping?
A: Yes! Murukali offers international shipping. We serve customers not only in Kigali City but also across Rwanda and worldwide. Whether you're in Kigali or anywhere else in the world, we ensure your products are delivered promptly and efficiently. checkout more details on International Orders
Q: Are there any discounts or promotions available on Murukali?
A: Yes! We offer various promotions and discounts from time to time. You can subscribe to our newsletter to stay updated on special offers, or check our website’s promotions section for the latest deals.
Q: How do I become a supplier for Murukali?
A: If you are a supplier based in Rwanda looking to collaborate with Murukali, you can contact us directly through our website or email. We are always interested in working with new suppliers to offer more products to our customers.
Q: Do you offer bulk purchasing or wholesale options?
A: Yes! We offer bulk purchasing options for businesses or individuals who need larger quantities of products. If you are interested in wholesale pricing or bulk orders, please contact us for more information.
Q: How do I leave feedback or a review for a product?
A: We welcome your feedback! After purchasing a product, you can leave a review directly on our social media and tag us (@murukali). Your reviews help other customers make informed decisions and help us improve our services.
Q: What do I do if I have a complaint about a product or service?
A: We take complaints seriously. If you have an issue with a product or service, please contact our customer support team, and we will resolve the issue promptly. We value your satisfaction and will work hard to address any concerns you may have.
Q: How do I subscribe to Murukali’s newsletter?
A: You can subscribe to our newsletter by entering your email address in the newsletter sign-up section on our website. By subscribing, you’ll receive updates on new products, promotions, and news from Murukali.
