Dear valued customers,
As we come to the end of the year, we would like to express our deepest gratitude for the trust and opportunity you have given us to serve you. You are the heart of everything we do, and your support inspires us to show up with passion and purpose every single day.
Through our daily experiences, we continue to learn, grow, and improve. Our aim has always been to give you the best service possible. Still, pas de rose sans épine. (There is no rose without a thorn.) If at any point we fell short, we sincerely apologize.
There were moments when some items were missing due to vendors not updating their inventory on time, and occasions when orders were delayed caused by traffic, late product arrival to our fulfillment team, or other unavoidable circumstances. For all of this, we truly apologize and remain committed to improving wherever possible.
Over the years, we have faced different challenges. While many of you have shown patience, kindness, and understanding, there were also times when delayed responses—especially on Sundays when our team is off, caused frustration. We kindly ask for your understanding, as our team works with love, patience, and dedication to serve every customer fairly and respectfully.
At Murukali, we honor every customer and deeply respect the team behind the scenes. Our work is guided by integrity, reliability, and fairness.
When you choose to buy with us, we want you to feel confident and at ease.
Please be assured that:
Your payment is safe, and every order is honored and carefully handled
If a refund is ever required, it is clearly communicated and processed within a reasonable time
You will receive exactly what you ordered, or we will take responsibility and make it right
Your questions and concerns matter to us, and we remain present and responsive throughout your experience.
As an online platform, you may wonder who you are doing business with. We are a young team aged between 19-35, driven by a bold vision to become one of Africa’s most trusted e-commerce platforms, delivering service that goes beyond expectations while making shopping easier and more accessible for everyone, everywhere.
Our mission also extends to empowering local businesses and entrepreneurs. To every creator, farmer, and maker whose products live on our platform: we see your effort, your courage, and your dream.
When customers buy your products, your effort is honored, your dream is supported, and we stand with you on the journey.
We are proud to help share your work with the world and make it easier for customers to choose you.
This is our contribution to building a more connected, supportive, and hopeful future and we are committed to doing better every day.
As we step into the new year, we wish you and your families happiness, peace, and prosperity. Thank you for believing in us. We promise to serve you even better in 2026.
Here is for your turn up the vibes, Murukali, New song out!
Cheers!
Yvette U.
#MurukaliTeam/ CEO