Iām very disappointed with this purchase. The necklace I ordered, as shown in the product picture, is not what I received.
After I had already made the payment, I was informed that the original product had an issue. This should have been communicated to me before accepting my payment, not afterwards.
The alternative I was offered was not of the same quality or standard as the necklace I had originally selected. On top of that, I had no way of confirming whether the alternative was even the same price, as I couldnāt find it listed anywhere on your website.
I believe customers deserve transparency and should receive exactly what they order, or at the very least be informed of any issues before making payment. This experience was disappointing and unprofessional, and it has definitely affected my trust in your shop.