Dear Customers,
We would like to bring to your attention that we are currently experiencing a system error that may result in double charging for local delivery fees. We sincerely apologize for any inconvenience this may have caused you.
However, we want to assure you that nothing has changed in our regular delivery charges. We remain committed to providing you with the best service at fair and transparent prices.
To clarify, here are our standard delivery charges:
- Same-day delivery: 1600 Frw
- Next-day delivery: 1400 Frw
- Express delivery: 2500 Frw
- Upcountry delivery: 3000 Frw
While we are actively working to resolve this issue, we understand that some of you may have already been affected. Therefore, we have implemented the following options for those who have experienced this difficulty:
1. Pay the Correct Amount: If you have been charged double for the local delivery fees, you may choose to pay the correct amount by deducting the exceeding amount from your next order's total. Our system will automatically adjust the charges accordingly.
2. Claim Free Delivery: Alternatively, you have the option to claim a free delivery on your next order. Simply inform our customer support team when placing your order at 0788525816, and they will ensure that the delivery fee is waived as compensation for the inconvenience.
We understand the importance of timely and reliable deliveries, and we want to assure you that our team is working diligently to resolve the system error as quickly as possible. We apologize for any confusion or frustration this may have caused, and we appreciate your patience and understanding during this time.
If you have any concerns or questions regarding your recent deliveries or billing, please don't hesitate to reach out to our customer support team. They are ready to assist you and provide any necessary clarification.
Once again, we apologize for the inconvenience caused and thank you for your continued trust and support. We value your business and remain committed to delivering an exceptional experience.
Sincerely,
Olexa,
Murukali.com