Murakaza | Our Office are open Monday to Saturday 08:00 AM - 06 : 00 PM

Terms of Services

Terms of Services


We thank you for accessing, market smart, we recognize the importance of safeguarding your personal information

If you make a purchase on the Platform, it’s very important to complete your personal information such us your name, your email, your phone number, your address in order to contact you when necessary and to provide you with information, newsletters and promotional materials from

If you purchase a gift for someone else, please remember to send us an email including recipient Phone number and address Murukali may contract with third parties to perform functions related to the service (Business Developers). BD will have access to your information needed to perform our business functions, but may not use or share that information for other purposes.

Note: You must be 18 years or older to register as a customer of If you have any questions, feedback, or concerns about this you may contact us at [email protected]


Murukali ltd is simply offer online shopping services to facilitate customers to get products such us grocery and household essentials they want as quick as possible and in good conditions and help them to save time and money at the same time. It does also help consumers to easily get enough information regarding different available products on the market, their contents and prices without having moved around cross checking in different markets and super markets in the city.

Our online service system consist of visiting our website (, then the customer is required to open an account where You will be ordering what You really needs and specifying where You would like us to drop your products. Products are delivered 3 hours after ordering, and payment is made after having received the product. accepts payment by VISA, MASTERCARD, MASTERCARD, CASH ON DELIVERY, CARD SWIPE ON DELIVERY, MPESA, TIGOCASH, MTN MOBILE MONEY, Bank transfer, Cheque in RWF for its products


If customer not satisfied with item for a valid reason, We will surely replace the item if you can inform us within 3 hours upon delivery of your items and We are responsible for delivery fees


Once the order is confirmed by our customers, we process it further. After which, the order is packed and delivered to the recipient within Kigali City Free delivery is automatically applicable on order over Frw120000 delivered 3 hours after receiving an order and for orders overs Frw50000 next day delivery.

If your order placed before 6PM will be delivered the same day, after that time you order will arrive the following working day (Delivery timelines exclude Sunday)